Return Policy

Nature of IT Consulting Services

Glowcalmcandle provides professional IT consulting and audit services. Unlike physical products, our services consist of expert analysis, recommendations, and advisory work delivered through consulting engagements. This Return Policy explains our commitment to client satisfaction and the terms under which adjustments may be made to service agreements.

Return Timeframe

Because our services are delivered through consulting and audit engagements, any requests related to returns, adjustments, or refunds should be submitted within a reasonable period after the relevant services have been delivered.

Specific timeframes, where applicable, may be defined in individual service agreements or statements of work and will take precedence over this general description.

Satisfaction Guarantee

We are committed to delivering high-quality IT consulting services that meet your expectations. If you are not satisfied with our services, we encourage you to contact us immediately so we can address your concerns. Our team will work with you to understand the issues and take appropriate action to resolve them.

Return Conditions

Any review of potential returns or adjustments to fees is subject to the following general conditions:

• A clear description of the concerns related to the delivered services is provided
• The services in question have been delivered in accordance with the agreed scope
• The request is submitted within the timeframes set out in the applicable service agreement
• Both parties cooperate to review project documentation, deliverables, and communication

Any outcome will be determined based on the individual circumstances of the engagement and the terms of the relevant agreement.

Service Agreement Terms

Each consulting engagement is governed by a specific service agreement that outlines:

• Scope of work and deliverables
• Project timeline and milestones
• Payment terms and schedule
• Cancellation and modification procedures
• Satisfaction criteria and remediation processes

The terms of individual service agreements take precedence over this general Return Policy for matters specifically addressed in those agreements.

Non-Returnable Services

Certain aspects of IT consulting and audit services cannot be reversed once performed, including time spent on analysis, research, and preparation of deliverables.

For this reason, completed services are generally not subject to return in the same way as physical goods. Any adjustments are handled through the remediation and refund processes described in this policy and in individual service agreements.

Cancellation Policy

Clients may cancel consulting engagements subject to the following terms:

• Project-Based Engagements: Cancellations must be submitted in writing. Payment is required for work completed up to the cancellation date
• Hourly Consulting: Clients may discontinue services at any time and will be billed only for hours worked
• Retainer Services: Cancellation requires written notice according to the terms specified in the retainer agreement, typically 30 days

Refund Policy

Refunds for IT consulting services are evaluated on a case-by-case basis:

• Deposits: Initial deposits may be refundable if the project has not yet commenced, subject to any administrative fees incurred
• Work in Progress: No refunds are provided for work that has been completed and delivered
• Unsatisfactory Service: If deliverables do not meet agreed-upon specifications, we will work to remediate the issues or provide appropriate compensation
• Early Termination: Clients terminating projects early are responsible for payment for completed work

Where a refund or fee adjustment is approved, we will confirm the amount, method, and expected timing in writing, taking into account the terms of the applicable service agreement and any legal requirements.

Costs Associated with Returns

Because our services do not involve physical shipping, there are no costs for return shipping. However, certain administrative or processing fees may apply when engagements are modified, postponed, or cancelled, as described in the relevant service agreement.

Any such costs will be communicated clearly in advance whenever possible and reflected in updated invoices or credit notes.

Dispute Resolution Process

If you are dissatisfied with our services, we recommend the following process:

• Contact your primary consultant immediately to discuss concerns
• Request a meeting with project leadership to review the situation
• Document specific issues and desired outcomes
• Work collaboratively with our team to develop a resolution plan
• If necessary, escalate to senior management for final review

We are committed to resolving any concerns fairly and professionally.

Return and Adjustment Process

If you believe that a return, adjustment, or fee review is appropriate, you can follow this process:

• Submit your request in writing using the contact details provided below
• Include relevant project references, dates, and a description of your concerns
• Provide any supporting documentation or examples that illustrate the issue
• Allow our team reasonable time to review the request and respond with proposed next steps

Any approved adjustments will be documented and confirmed in writing.

Service Modification

Clients may request modifications to the scope of consulting engagements:

• Scope changes must be requested in writing and approved by both parties
• Additional work beyond the original scope will be quoted separately
• Scope reductions may result in adjusted project costs
• Timeline adjustments may be necessary when scope changes occur

Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, acts of government, pandemics, or other force majeure events. In such cases, both parties will work together to adjust timelines or make alternative arrangements.

Payment Terms

Standard payment terms for Glowcalmcandle services:

• Payment schedules are defined in individual service agreements
• Invoices are typically due within 30 days of issuance
• Late payments may be subject to interest charges
• Services may be suspended for accounts with overdue balances

Limitation of Liability

Our liability for any claims arising from services provided is limited to the fees paid for those specific services. This limitation applies to the fullest extent permitted by applicable law. Specific liability terms are detailed in individual service agreements.

General Legal Requirements

This Return Policy is intended to be read together with our service agreements and Terms of Use. In the event of any conflict, the mandatory provisions of applicable law and the specific terms of your service agreement will prevail.

Nothing in this policy is intended to limit any non-excludable rights you may have under applicable law in your jurisdiction.

Policy Updates

Glowcalmcandle reserves the right to modify this Return Policy at any time. Changes will be posted on this page with an updated effective date. Policies in effect at the time of service agreement execution govern that specific engagement.

Contact Us

For questions about this Return Policy or to discuss concerns about our services, please contact us:

Email: support-centerY3mxs9K1m
Phone: +13042331184
Address: 355 Wharton Cir Ste 125, Triadelphia, WV 26059, United States